TERMS & CONDITIONS

PAYMENT

- We accept payments via Credit/Debit Card and Paypal only.
- When using a credit/debit card charges to your account will be made through our
  Merchant service provider
 Shopify and appear on your statements as IVYLAB.
- All Transactions take place on secure, encrypted gateways hosted and operated by our Merchant service provider
- All Prices shown on 2020LDN.COM are
given in GBP

SHIPPING INFO

- Domestic shipments are sent through Royal Mail First Class 
- International shipments are dispatched through Royal Mail using either GLOBAL PRIORITY
- Customers will be liable for ALL import duties and customs charges the shipment may incur on arrival at the shipment destination
- Withstanding items available on Pre-order; All items will be dispatched from our store within 24 hours of Payment.
- Orders within the U.K will arrive within approx 3 working days
- Orders within the E.U will arrive within approx 5 working days
- Orders for the rest of the world will arrive within approx 28 working days
- We regret that customers are unable to pick up items in person or send their own courier of choice to collect a shipment.

DIGITAL DOWNLOADS

- Downloads of digital content from 2020LDN.COM are offered to customers directly after payment confirmation
- A private link will also be sent to the provided email address for later retrieval
- Files maybe downloaded from the private link up 3 times before the Link expires
- Users are not permitted to share these links, nor the files available within them.

REFUNDS & RETURNS

- In the event of damage or malfunction, customers have 14 days to request a full refund for the price of PHYSICAL goods purchased from THE 2020 LDN SHOP.
- Refunds are unavailable for DIGITAL Goods sold through THE 2020 LDN SHOP without proof of; malfunction, or non-delivery of Download links. 
- Cost of postage and packaging will not be refunded to the customer unless otherwise agreed.
- Customers returning items assume all responsibility for return shipping costs, and are requested to dispatch items with a trackable consignment/shipment number.
- An address to return the items will be provided when we receive a refund request.
- Refunds will only be issued AFTER items have been received by THE 2020 LDN SHOP, and inspected to verify condition.
- Items must be returned in the original (non-postal) packaging and free of any additional faults to those stated in any refund claim.
- Items found to carry additional damage to that outlined in the refund application will not be Refunded unless otherwise agreed.


 

PLEASE CONTACT ORDERS@2020LDN.COM FOR FURTHER ASSISTANCE, REFUND CLAIMS & ORDER ENQUIRIES

 


Site operated by IVY LAB LTD